Custom Terms for Corporate Clients
Some of our corporate clients have special terms in place. If that’s you, your terms may vary based on your agreement with RSLVE. Contact your program administrator for details.
Returns
If you need to return or exchange something, you have 30 days from the time you receive your order to do so. Just make sure the items are still in original condition (unworn, unwashed, unaltered, and not customized or logoed).
Please note that final sale items can’t be returned or exchanged.
To get started, simply submit a [Returns Request HERE] to get a Return Authorization (RA#).
Shipping
We offer free shipping within the continental U.S. on Online Company Store orders of $250 or more! For orders under $250, there’s a flat $15 shipping fee.
Orders are shipped via UPS Ground to the address provided.
RSLVE is responsible for your order until it arrives safely to the address provided — after that, it’s all yours! If anything is missing from your order, please let us know within 5 business days of delivery.
Need it faster or ordering outside our Online Company Stores? Please reach out to our Customer Support team for custom shipping options and quotes.
Cancellation Policy
You may cancel your Online Company Store order within 24 hours of placing it. Please contact our Customer Support team for assistance.
RSLVE Sustainability Policy Statement
Products
RSLVE is committed to providing products with sustainable attributes. A minimum of 75% of the products we offer meet at least one of the following criteria:
- Certified Organic Cotton;
- Better Cotton Initiative (BCI);
- 50%+ Recycled Materials;
- 50%+ Renewable Plant Fibers; or, Sustainable Alternative Materials;
- OEKO-TEX or Bluesign Certified;
- Lower-impact manufacturing process
- Sourced from a member of the Sustainable Apparel Coalition
Logo & Graphic Applications
RSLVE embroiders products using thread that is made from sustainably sourced wood pulp and dyed by ISO and OEKO-TEX certified manufacturers to ensure that the thread is free from any harmful substances. When applying screened or transferred logos, RSLVE prefers water-based inks, which are environmentally preferable to traditional plastisol printing. All other potential logo applications are used in consideration of their environmental impact.
Packaging
RSLVE extends its commitment to sustainability to our packaging materials. We utilize sustainable packaging products such as biodegradable poly mailers, compostable/curbside recyclable paper mailers, and recycled packing tape. Depending on the availability of supply, RSLVE’s preference is to use 100% recycled cardboard boxes.
In addition to utilizing sustainable packaging materials, RSLVE is continuously assessing opportunities to further reduce the quantity of packaging materials used, minimizing both cost and waste. To reduce greenhouse gas emissions , RSLVE will drop-ship samples/orders directly from manufacturers and suppliers when feasible. In such instances, packaging is subject to our suppliers’ specifications.
Shipping
RSLVE offsets 100% of outbound shipments using UPS Carbon Neutral shipping. UPS’s carbon neutral shipping is verified by Société Générale de Surveillance (SGS), an inspection, testing and verification company. SGS’s verification programmes respect worldwide standards.
Sustainability at RSLVE
RSLVE operates a business model that is designed to be low impact and is committed to managing our operations in a responsible and sustainable manner. As such, we intend to become a certified B Corporation to exhibit our commitment to sustainability. Our internal sustainability program is based on the following pillars:
- Minimizing Environmental Impacts: Our commitment to the environment begins with our own practices. At RSLVE, we make efforts to minimize our energy and water consumption and waste production. We will measure our energy consumption and carbon emissions in accordance with the Greenhouse Gas Protocol standard. We will then use this information to design and implement a greenhouse gas reduction plan and neutralize our remaining carbon footprint by purchasing offsets. Moving forward with the clarity of baseline data, we’ll identify and implement opportunities to reduce energy consumption and GHG emissions at a rate that exceeds the thresholds of the Science Based Targets initiative (SBTi). RSLVE is committed to becoming completely carbon neutral (Scopes 1 and 2) by 2027.
RSLVE gives preference to sustainable products and suppliers when procuring office supplies. We do not procure disposable plastics and choose paperless options whenever possible.
- Uplifting our People: Our people are our greatest asset, and as such, we are committed to fostering a culture of belonging and individuality, and providing our employees with a work environment where they can thrive. RSLVE is an equal opportunity employer and has a zero tolerance policy for all forms of discrimination. Opportunities for employment are granted based solely on merit, the needs of the company, and the qualifications of the candidate.
- Giving back to the Planet and Community: RSLVE considers itself a member of the community in which it operates and a steward of the planet. As such, RSLVE participates in a range of volunteering activities that benefit local community members and ecosystems, such as beach cleanups, tree planting, youth athletic team sponsorships/coaching, educational activities and programs, and internet content that promotes social and environmental awareness. RSLVE is a proud member of 1% for The Planet and provided financial support and in-kind giving to the following non-profit organizations in 2025:
- Surfrider Foundation
- Students Shoulder-to-Shoulder
- Captains for Clean Water
- Seatrees
- Moraes of South Florida
- Environmental Defense Fund
- 360 Eats
- Sentinel Ocean Alliance
- Florida Native Plant Society
- AMA Animal Rescue
- Keep Florida Beautiful
- Coastal Connections
- Phillip and Patricia Frost Museum of Science
- The Billfish Foundation
- All RSLVE employees are provided paid time off to participate in charitable volunteering activities to encourage them to give back to the community and environment.
Organizations and Memberships
- 1% for the Planet Member: 1% for the Planet was founded to prevent greenwashing, certify reputable giving and provide accountability. Members must complete the following each year to maintain membership:
- Donate at least 1% of your total fiscal year revenue to in-network environmental partners. Donation information.
- Certify your donations annually within 120 days after your fiscal year ends.
- Pay annual membership dues within 120 days after your fiscal year starts.
- Florida For Good Member: Florida For Good is a connector between Certified B Corporations, Benefit Corporations, Social Enterprises, Conscious Capitalism Communities, 1% for the Planet Members, like-minded business networks and organizations, government, academia, and civil society. Their overarching goals are to reduce inequality, alleviate poverty, restore a healthier environment, build stronger communities, & create more high-quality jobs with dignity and purpose by supporting Florida-based initiatives that align with our values and goals.
Sustainability Across the Value Chain
RSLVE’s commitment to sustainability extends beyond our operations as we seek to engage with suppliers who share our values. RSLVE has developed a customized sustainability scorecard to strategically assess the sustainability of all potential vendors and partners. Potential suppliers are assessed based on predetermined sustainability criteria and given an overall score. Supplier sustainability scores are considered when selecting new suppliers. RSLVE gives preference to suppliers that share our commitment to sustainable business when all other critical business needs are being met.
RSLVE assesses supplier sustainability based on sustainability disclosures, impact performance, product attributes and certifications, reputation, ethical labor practices, and track record of compliance. RSLVE will not engage with any suppliers or partners in the case that any major environmental, social, or ethical violations have been identified during due diligence. Applicable suppliers must achieve a minimum score and meet all prerequisites to be considered. In addition, the average score across all applicable suppliers (based on procurement spend), must exceed our average supply chain score threshold.
Vendors are evaluated using a proprietary point system that considers the following sustainability indicators:
Sustainability Management
- Does the supplier/manufacturer publish sustainability targets and disclosures?
- Does the supplier/manufacturer demonstrate improvements on its baseline impacts GHG?
- Does the supplier/manufacturer have its environmental data verified by a third-party?
- Does the supplier/manufacturer make a commitment to fair/ethical wage and labor practices?
- Does the supplier/manufacturer engage and invest in local communities?
- Does the supplier/manufacturer collaborate with industry competitors on sustainability issues?
- Does the supplier/manufacturer belong to environmental or social-focused associations?
- Is the supplier/manufacturer in compliance with applicable environmental, social, and economic regulations?
- Has the supplier/manufacturer obtained any quality or sustainability certifications?
- Does the supplier/manufacturer use Higg Index Tools?
- Has the manufacturer innovated the manufacturing process to reduce impacts?
- Is the product manufactured in the United States?
Materials
- Do sourced products feature at least one of the following?
- Certified Organic Cotton;
- Better Cotton Initiative (BCI);
- 50%+ Recycled Materials;
- 50%+ Renewable Plant Fibers; or, Sustainable Alternative Materials;
- OEKO-TEX or Bluesign Certified;
- Utilize lower-impact production process;
- Other eco certifications
Packaging
- Does the supplier use other environmentally preferable packaging materials?
Distribution/Logistics
- Does the supplier/manufacturer conduct logistics optimization? Does the supplier/manufacturer use EV, Hybrid, or Fuel efficient vehicles?
- Does the supplier/manufacturer make other efforts to reduce GHG emissions from distribution?
Disclaimer: Sustainability is a dynamic and rapidly evolving field. As such, RSLVE reserves the right to update and modify its policies without notice. Please feel free to contact us with questions about our sustainability policies info@rslve.com
